Last updated: March 9, 2026
We currently ship exclusively within the United Kingdom, the United States, Ireland, France, Australia and Denmark. All orders are delivered directly to the customer's provided shipping address.
All orders: Free shipping within the United Kingdom, the United States, Ireland, France, Australia and Denmark.
VAT/Sales Tax: Included in all displayed prices
No additional shipping fees or hidden charges will apply
Orders placed before your local cut-off time (Monday to Friday) are processed the same day. Orders placed after the cut-off time, during weekends, or on UK, US, IE, FR, AU or DK public holidays are processed the next working day.
Handling time: 1–3 business days
Orders are prepared and dispatched Monday through Friday.
Transit time: 4–7 business days after dispatch
Total estimated delivery time: 5–10 business days from the date of order.
We use reliable delivery services such as DHL, UPS, and FedEx. The courier is selected based on your location to ensure the fastest and safest delivery.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Tracking is available through our Track Your Order page.
If you are not available at the time of delivery, the courier may attempt a redelivery or leave your parcel at a designated pickup point.
It is your responsibility to enter accurate and complete shipping information at checkout.
If a parcel is returned due to failed delivery, we will contact you to arrange a reshipment or refund, minus return shipping where applicable.
If a parcel is returned or lost due to customer error, reshipping will require additional payment.
We’re committed to ensuring your order arrives in perfect condition. If your item is damaged, defective, or incorrect upon delivery:
Please contact us within 7 days of receiving your order at info@hom-ember.co.uk. Include your order number and clear photos of the issue.
After verification, we will first send a free replacement for the affected item.
If the same issue occurs a second time, we will then initiate a full refund to your original payment method.
The item must remain unused and include all original packaging and accessories.
If your order is not delivered within 60 days from the shipping date, it is considered lost.
Please contact us within 7 days of the expected delivery date to start an investigation.
If the package is confirmed lost, we will either resend the order or issue a full refund.
Still have questions? Please email info@hom-ember.co.uk or visit our FAQ page for more help.
Company Name: Hom & Ember
Address: 1 Coldbath Square, London, EC1R 5HL, United Kingdom
Email: info@hom-ember.co.uk
Phone: +447577003187
Free Shipping
Free shipping on all orders, including full tracking and shipping insurance.
Not satisfied? Don't worry!
Not completely happy with your purchase? You have 30 days to easily return. We ensure that the process runs smoothly!
Pay safely
At Hom & Ember, you always pay safely and securely, ensuring peace of mind while shopping.